Our Mission:
Absolute commitment to service and clinical excellence.

Service Excellence at CMC-NorthEast:
Our goal at CMC-NorthEast is to provide the highest in quality, compassionate care to our patients and their family members.

Our commitment to clinical and service excellence is strengthened by our efforts to create excellence in every encounter. We have a promise to our customers that we will strive to continually meet and exceed your expectations.

Our service standards, as listed below, serve as a purpose and reminder to staff to always put our customers first. We have developed four service standards to serve as a guide for better employee decision-making.

• Safety: Always striving to provide for the welfare of our customers through a safe environment
• Courtesy: Always treating patients, guests, and coworkers with respect
• Teamwork: Always working with all memebers of the organization to create a seamless experience for our patients, guests, and coworkers
• Image: Displaying a positive, professional and friendly demeanor at all times by taking pride in our personal appearance/behavior and the approach to our physical environment